7-Sided Management Ecosystem for a European Pastry Network Scaling Across 5 Countries
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For the local-known European pastries network, we created 7-sided ecosystem that cover all parts of the pastry-trade process and build a stable communication linkages between 3 sides: vendors, pastry workers and clients.
Challenges Solved
- User base seamless migration: Transferring the database of active users (more than 26,500) from the old application to the new system without requiring re-registration.
- High-load handling: Performance of the system is under an existing load of over 600+/day of orders, and needed a foundation built for further scaling.
- A big variety of payment systems integration: To maximize audience reach, we had to implement 5+ payment methods
- Complex pricing model: Necessary to establish a flexible product pricing based on item options, combo deals, wholesale and corporate rates, and separate purchase prices for restaurants.
- Multi-country configuration: Adapting all the system aspects to operate seamlessly across five different countries.
- Warehouse & stock management: Automation of stock level tracking, generating of daily reports, and supplier orders creation to minimize human error and miscommunication.
- Unified communication hub. Establishing a streamlined workflow for all ecosystem participants: customers, call-center operators, delivery drivers, restaurant staff, and suppliers.
Who We Built It For
For restaurant staff & suppliers
A unified web ecosystem for managing the entire pastry trade process: accepting and tracking orders, updating stock levels, forming supply orders, and managing delivery — all in one place.
For end-customers
Mobile apps to browse the catalog, create diverse order types (gifts, bulk, corporate), choose from multiple payment methods, track delivery, and contact support in a seamless user journey.
For delivery personnel & operators
Mobile apps to confirm delivery orders, navigate routes, monitor order statuses, and respond to customer queries in real-time.
For the platform owner (our client)
A highly loaded and scalable 7-sided ecosystem, custom fintech and logistics components, successful user base migration, and readiness for operation across 5 countries.
Key Modules & Features
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Multi-Role Admin Pane
A unified web system with role-based access: order, stock, and statistics management (Restaurant); viewing history and creating new supply orders (Supplier); handling customer requests and support (Call Center).
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User Mobile App (Ios & Android)
Allows customers to browse the catalog, create 6 different order types (regular, gift, bulk, etc.), choose from 5+ payment options, track order status, and contact the call center.
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Driver & Operator Mobile App (Ios & Android)
Enables drivers to accept orders, navigate routes, and confirm delivery. Allows call-center operators to monitor order statuses and respond to customer inquiries in real-time.
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Stock Management System
Automates inventory control: generating supplier orders, daily product condition reports, stock disposal, and price setting. Eliminates misunderstandings between restaurants and suppliers.
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Integrated Payment Gateway
A unified and secure module for processing multiple payment methods. Buyer payment information is stored encrypted for security
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Order Management System
Supports 6 order types: Regular, Gift (with text/audio message), Bulk Purchase, Purchase Order (for stock replenishment), Corporate (grouping multiple orders), and Third-Party service imports.
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Delivery Time Calculation Engine
A smart algorithm that determines the nearest available delivery time by analyzing dish prep time, restaurant occupancy, working hours, and delivery zones.
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User Migration & Analytics Bridge
Integration with the client's SAP system via Power BI and an AWS Aurora database replica for secure user data migration and running analytical reports without straining the main production database.
Technology Stack Used
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17 months
- Backend development
- Front end development
- Product design
- Project management
- QA
- Consulting
Team Composition
Design
Components
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Colors
Typography
Results & Impact in Figures
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- Well-structured 7-party system that provides all the needed functions without the security and operation stability loss
- Well-established communications network between 3 sides: staff, suppliers, and customers
- Continuous automated statistics about stock and incomes/outcomes that updates every 24 hours
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- Integration of 5 payment methods and 6 order options
- Preserve old user database and an average of 26500+ current loyal users
- An average of 300 successfully through the developed ecosystem created and completed orders per day and about 12,000 orders per month
Client Feedback
The result exceeded all our expectations. Thanks to the new professionally designed system, it became much easier to work with, a lot of new functions were added, and many issues and problems of the old system were closed. Audiences from the old application are readily moving to the new one thanks to events and discounters for users of the new application. We are working together with the development team on modifications of the technical and visual condition of the system. "
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